ISO 20000-1 Information Technology Service Management System

​This standard ISO 20000-1 was designed to deliver valuable managed IT services to customers and maintain those standards over time. ISO/IEC 20000-1:2018 is an international standard for IT Service Management System. ISO/IEC 20000-1 helps organizations to ensure that your day to day service delivery is carried out in a way that drives customer satisfaction. ISO 20000-1:2018 is the first internationally accepted standard for the IT service management.ISO 20000-1 promotes provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.

ITSMS implementation in an organization is considered as the outline to be a bedrock upon which to build continually improving service management systems. As in today’s era of technology, the IT sector in every organization is considered the left hand of each organization. Given how vital IT is to organizations, your internal and external IT services need to meet the customers and business needs. Since ISO/IEC 20000-1 can be implemented by an organization seeking services of IT in any organization.

This ITSMS standard aligns with ISO 9001:2015 Quality Management System Requirements. Since the history of this ISO/IEC 20000-1 standard is rooted in IT services, the standard is fast becoming the global standard of excellence for delivering complex IT services to their customers to fulfill their requirements.

Benefits of ISO/IEC 20000-1 Certification

The benefits of ISO 20000-1 overcome the costs of adopting the standard. Like all ISO standards, this standard to focus on meeting the customers need and gain their confidence by providing best services. Adopting the international standard of information technology service management standard (ITSM) allows your company to assess performance by:

  1. Improved IT service management
  2. Reliable IT services with reduced downtimes
  3. Increased customer confidence
  4. Improvements in processes
  5. Cloud Computing
  6. Aligning framework for IT services
  7. Improve your image and credibility
  8. Become more productive
  9. Create a culture of continual improvement
  10. Become more agile and change quickly
  11. Gain a competitive advantage
  12. Open Up New Doors
  13. Customer Satisfaction

Also Check —->>ISO 20000-1 Certification in India

Requirements of ISO 20000-1 Certification

ISO 20000-1:2018 is for IT Service Management. It clearly states all the requirements you need to deliver and manage IT services of acceptable quality for your customers to achieve excellence. It includes:

  1. Service Management System requirements to comply with the standard
  2. Design and transition records of new or changed services
  3. Service delivery processes by the service provider
  4. Relationship processes
  5. Resolution processes
  6. Control processes

Scope of ISO 20000-1

ISO 20000-1 Certification is the main and only internationally recognized standard for IT service management systems. It guarantees quality service to customers with uniform and repeatable processes of the IT services, it can be related to hardware, software, or installation of framework or LAN, etc. This ensures the best implements of practices as defined in the Information Technology Infrastructure Library (ITIL) and other IT service management system frameworks. When implementing IT service management, the following five ITIL processes should be taken into account:

  • Service strategy
  • Service design
  • Service transfer
  • Service operation
  • Continuous service improvement

Industries implementation ISO 20000-1 Certification is increasing. Several organizations are implementing ISO 20000-1. By certifying, companies can independently demonstrate to their customers.


To make the ISO 20000-1 Certification process simple and quick, hiring a consultant will guide you and your business through the following steps to achieve ISO 20000-1 Certification. And can provide in house training for your staff through the process of implementation and the auditing of your systems internally to ISO 20000-1 by providing

  1. Gap Analysis Training
  2. Testing
  3. Documentation & Test Report
  4. Process Audit
  5. External Audit
  6. Certification and beyond

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