Quality management systems (ISO 9001 Certification) are based on eight basic principles, and these principles had been developed by experts and accepted from all the countries for the specifications of quality systems. The adoption of these principles by the senior management of organizations combined will improve the performance of the organization and help in achieving desired goal and objectives. Implementing Quality Management System in an organization is based on 8 Principles. These are:
Principle 1 – Customer focus: Organizations depend on their customers and therefore should establish a way to keep the focus on the customer needs. This can be done by trying to understand and meet their customers’ current and future requirements and expectations from an organization and strive to exceed customer expectations.
Principle 2 – Leadership: Organizations succeed when leaders establish and maintain engagement of people in the organization internally to gain full involvement of each level of people and enable their abilities to be used for the organization’s benefit in which employees can become fully involved in achieving the organization’s unified objectives.
Principle 3 – Involvement of people: Organizations succeed by retaining competent employees with continual improvement in their skills and working techniques, encouraging and helping them in the continuous enhancement of their knowledge and skills, and empowering them, and recognizing achievements.
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Principle 4 – Process approach: The desired result is achieved more efficiently when activities and related resources are managed to enhance their performance when leaders manage and control their processes. Organizations, as well as the inputs and outputs that tie these processes together to achieve risk-based thinking and follow PDCA Cycle.
Principle 5 – System approach to management: Organizations sustain success when the officials and experts should implement the executive plan and successfully manage the process using a clear system that will help to streamline your business. By ensuring the right amount of attention to key tasks the process is managed as one coherent quality management system.
Principle 6 – Continuous improvement: Organizations will maintain current levels of performance and should always be pushing for improvements in response to changing conditions of the market, customer, and competitor approaches. An Organization should identify, create and exploit new opportunities and techniques the way to establish and sustain an ongoing focus on improvement.
Principle 7– Factual approach to decision making: Organizations succeed when they have established an evidence-based decision-making process. Before making any business decisions, ensure that you have all the facts, documents required to support them. Therefore, this helps to entails that gathering input from multiple sources, identifying facts, objectively analyzing data, examining cause/effect, and considering potential consequences for decision making in an organization.
Principle 8 – Mutually beneficial supplier relationships: Organizations must have fantastic Quality Management systems but that doesn’t mean your work is completed. This principle dictates that carefully manage their relationships with suppliers and partners can nurture positive and productive involvement, support, and feedback from those entities for a smooth and harmonious business plan.
These principles are designed to be the basis of the Quality Management System for a host of other subsidiary standards required for the organization including the Good Manufacturing Practices (GMP), ISO 45001, etc.
The QMS principles don’t just underpin quality systems for an organization but also help in brand recognition across the globe – they’re also the foundation of good business practice with the compliance of the standard and local regulations and law, regardless of industry or sector. By following them, you can ensure that your business is well-organized and efficiently active.
Steps for ISO 9001 Certification
To make the ISO 9001 Certification process simple and quick. Hiring a consultant will guide you and your business through the following steps to achieve ISO 9001 Certification by providing
- Gap Analysis
- Documentation & Test Report
- Process Audit
- External Audit
- Certification and beyond