Quality Management System – QMS

Quality management is different activities and tasks within an organization to achieve and maintain a desired level of quality within the organization. It helps to act to ensure that the products and services offered are consistent.


The primary focus of any organization is to meet and exceed the customers’ expectations and needs resulting in customer loyalty. This helps the organization to in turn increase revenue.


The management engages the employees and staff to implement ISO 9001 Certification and encourages the employees to constantly improve their skills and maintain consistency. The standard implementation helps in decision-making and recognizing their achievements.


The performance of an organization emphasizes achieving efficiency and effectiveness in improved consistency, quicker activities, reduced costs, waste removal, and continuous improvement.


Businesses should create new processes continually and adapt to new market situations to perform tasks that produce desired results and justify their past decisions. The organization should manage the company’s performance of different things and explain potential unintended results and consequences.


Also, Check –>> ISO 9001 Certification in Maldives

Quality management consists of four key components:

Quality Planning – The process of identifying the quality standards to meet all quality principles in the organization.


Quality Improvement – The purposeful change to improve the confidence or reliability of the outcome.


Quality Control – The continuing effort to achieve a process’s integrity and reliability.


Quality Assurance – The systematic or planned actions necessary to meet the specified requirements of the standard ISO 9001 Certification.


Quality management aims to ensure the company’s processes, products, services, and culture achieve long-term success from customer satisfaction.

• The processes of quality management are developed by a team to ensure that the products and services follow all the guidelines of the standard ISO 9001 for an organization.

• The process starts when the organization sets quality targets to meet customer needs and requirements.

• The organization then defines how the targets measure quality and identify any quality issue that initiates improvements.

• The final step involves an overall level of quality achieved.The process ensures the products and services match the customers’ expectations.

Quality Improvement Methods

Quality improvement methods comprise product improvement, process improvement, and people-based improvement. Some numerous methods and techniques can be used by the organization to enhance the quality continually by adopting ISO 9001 Certification. Some of the methods and techniques are Six Sigma, Quality Circle, and many others.

Quality Management

A model example of great quality management is the implementation of ISO Certification in the organization. Both the supplier and the buyer help to limit the upsurge of excess inventory unnecessarily getting damage or affect the quality of the raw materials.

Benefits of Quality Management

  • It helps an organization to achieve consistency in tasks and activities in the production of products and services.
  • It increases efficiency in processes by improving the management process of the organization.
  • It helps to enhance the management system.
  • It makes it easier for businesses to integrate employees and management relationships to grow business seamlessly.
  • It enables a business to continuously improve systems and improves the use of time and other resources.

Bottom Line

Quality management in businesses ensures consistency in processes. In business, the main concern is quality and customer satisfaction. The main goal should always be to ensure that what they produce is of consistent and fine quality.

ISO 9001 Certification process

To make the ISO 9001 Certification process simple and quick. Hiring a consultant will guide you and your business through the following steps to achieve ISO 9001 Certification by providing.

  1. Gap Analysis Training
  2. Testing
  3. Documentation & Test Report
  4. Process Audit
  5. External Audit
  6. Certification and beyond

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